Visit this page and enter your email and password to access your online portal. 

If your password doesn't seem to be working, try to select "forgot your password?" on this page to reset your password and then try logging in again.

If you still have trouble, let us know and we will help you get access to your portal.

You can pay your rent quickly and easily on your online portal with the "Pay Now" or "Setup Autopay" buttons. Online payments will take several business days to fully process but will be counted as received on the day they were initiated as long as the payment does not get reversed.

You can also pay with cash at participating locations such as Walmart, Walgreens, and CVS. If you'd like to do this, let us know and our team will send you a cash voucher that you'll need to take with you to a participating location in order to pay with cash.

Transaction Fees:

• Credit Card: 3.49% of the total amount per transaction
• Debit Card: $9.99 flat fee per transaction
• eCheck (ACH): $2.49 flat fee per transaction
• Electronic Cash Payments: $3.99 per transaction. Transactional limits apply.

Visit this page for more information about troubleshooting various issues and submitting maintenance requests.

Navigate to the "Insurance" tab on your resident portal, where you can purchase or upload proof of renters insurance.

Be sure to upload a PDF document of the full policy documentation if you are providing proof of insurance.

If you have a new roommate moving in and/or an existing roommate moving out, please get in touch with us and provide all of the following details, if applicable:

• Full name of existing resident moving out
• Move-out date for existing resident
• Full name of new resident
• Email address of new resident
• Phone number of new resident
• Move-in date for new resident

Any new residents moving in will have to complete an application with our company.

Please be aware that any and all residents, co-signers, and new residents will need to sign a document agreeing to these changes.

Thinking of adopting a new pet? That's exciting! Rest assured, we are a pet-friendly landlord and make it easy to add new pets to your account.

Visit this page to view our pet policies and to submit your new pet info to us. Once you've submitted that info, contact us to let us know you've submitted a new pet so we can get them added to your profile.

If your home is equipped with a keypad on the front door, you have the ability to download an app that lets you control it remotely, as well as set up your own personal access code that you can use throughout your residency. 

You should have received an email with instructions on how to enable your access. If you did not, please reach out to our team so we can enable it for you.

Do you need to move out early for any reason? Let us know as soon as possible. Please note that breaking the lease and moving out early may result in additional charges/fees, especially if you do not give us advance notice. Reach out to our team and we will look at your account so we can provide you some more specifics about what to expect.

Many of our residents opt out of paying cash deposits by utilizing Rhino deposit insurance. If you put down a cash deposit and are not utilizing deposit insurance, we process move out charges and deposit reimbursements 30 days after move out to give our team enough time to inspect and make any needed repairs at the unit. Refer to your lease for more information about possible move-out charges.

For questions related to utilities, or for more information about your utility bill, contact us at (800) 379-0140 and select option 2 when prompted, or visit utilitiesinfo.com

We do not provide internet at our units, but you are welcome to contact your preferred internet service provider (ISP) to get it set up for you.

If your unit does not already have an internet jack where a modem can be plugged in, your ISP can install one for you.

Please note that we do not allow satellites to be attached to the structure of the building.